Test a journey with users
Choose a task, prepare a neutral scenario, observe obstacles and turn findings into verifiable improvements.
Read the practical method →GOV.UK Service Manual · Design
Service-design methods covering user research, structure, prototypes, interface writing and simple journeys.
Use this resource for a specific task.
Communication and media · Royaume-Uni · international
Open the original resourceWhen it helps
Compare research, prototyping and writing methods with the real user journey.
How to start
Use service-design methods to organise research, make content understandable and test service decisions. Select the method according to project maturity and users.
Limits to keep in mind
Examples originate in UK public services. Their procedures and requirements do not automatically transfer to a French project.
Check before using
Three points to record with the decision.
- 01
Research question and relevant audience.
- 02
Method and expected output.
- 03
Adaptation to language and organisational context.
A method and complementary resources.
W3C WAI · Évaluer l’accessibilité
Methods and resources for evaluating accessibility throughout website design and maintenance.
Explore this resource →France Num · Communication et publicité
Public entry point to communication, advertising and digital-visibility guidance for small businesses.
Explore this resource →Source and verification
GOV.UK Service Manual · Design — primary source. Link checked . The checklist is editorial guidance; link availability does not guarantee completeness or suitability.
Read the editorial method · Report a correction with its source